(20 July 2015, Emeryville, CA) Innovative announced today the publication of survey results from over 4,000 library users at seven academic libraries in the UK. “We Love the Library, but We Live on the Web” – Findings around how academic library users view online resources and services (2015) reports on how online users interact with library-related services and what the key challenges are for libraries to meet these expectations.
The results suggest that libraries can meet more needs of their users by including all manner of library resources – including multimedia – in a single, effective discovery source; providing more direct workflows geared toward electronic research; enabling social features; and empowering users with apps. In addition, libraries should seize the opportunity to engage users by surfacing their data on the greater Web.
“Innovative was proud to sponsor this independent survey because we are dedicated to enabling libraries to provide the best possible experience to their users on the Web,” says VP of Global Marketing Gene Shimshock. “User behavior and the larger technology ecosystem are rapidly changing, so the library community has to ‘take the pulse’ of its user base in order to sustain a high level of service. We’d like to salute the staff at these academic libraries for their efforts and participation in the study.”
The report includes results from survey findings at: University of Glasgow; University of Hull; University of Keele; London South Bank University; Queen Margaret University, Edinburgh; Queen’s University, Belfast; and the Wellcome Library. The survey and report were managed by Sero Consulting (http://www/serohe.co.uk). The full report can be downloaded here.