Social media has fundamentally changed the contract between institutions and their public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing and ultimately avoiding an “instant crisis.” What’s an “instant crisis”? Think back to when Verizon added a…
(Emeryville, CA., 9 August 2013) The Lingnan University Library in Hong Kong upgraded to the Sierra Services Platform from the Millennium ILS this past month. The internationally recognized liberal arts university has been a customer of Innovative since 1993 and participates in the Hong Kong Academic Library Link (HKALL) that utilizes Innovative’s INN-Reach resource-sharing solution.…
(29 July 2103) The Indigenous Project Group has released community guidelines to assist library professionals in building relationships with Aboriginal and Torres Strait Islander peoples and communities, reports National and State Libraries Australia. The Indigenous project group has released Working with Community: Guidelines for collaborative practice between Libraries and Aboriginal and Torres Strait Islander Communities.…
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