(19 January 2018) The teams forming the Visitor and Information Services branch are dedicated to providing a high quality client experience to all visitors. The Client Experience team is responsible for the review, development and implementation of key client services and policies. Schools Engagement takes the lead in forging connections between school communities and SLQ. The Visitor Services team provides a welcoming front line experience for visitors, and manages the Volunteer Program. Staff in the Information Services team guide visitors in their use of collections and facilities across SLQ, and apply their extensive research skills to respond to clients’ complex reference enquiries. Refer to the role description for duties and responsibilities.
Closing date is 7 February 2018. ALIA has the announcement.