The University of New England, Armidale, Australia, has published a library communications plan. Designed to advance communications between the library and its patrons, it does not replace face to face discourse and in fact emphasizes that it is the responsibility of all library staff to deliver clear, consistent messages to library stakeholders. A standardised terminology is a component of the plan ensuring that despite jargon and library-speak, staff speak with one voice and one vocabulary.
The plan covers objectives and strategies and specific key messages tailored to the library’s diverse patrons including international students, postgraduate students, donors and the public.
The University Library Communications Plan 2013-2014 is published on its website here: http://www.une.edu.au/library/about-us/lcp2.pdf