Research4Life programs make a significant positive difference to research experiences in low- and middle-income countries – but only when users know they are available and how to use them. (21 June 2021) Key findings of an independent Research4Life user experience review conducted during 2020 using a combination of interviews, surveys and focus groups by INASP…
(19 June 2017) In September 2016 La Trobe University library invited all coursework students to participate in the biennial, library client experience and satisfaction survey. 3,949 responded. They told the library about the good and not so good. And the library responded how it will do better. The details are here.
(30 June 2016) Countries of LibQUAL+ARL invites libraries to join the global assessment community of LibQUAL+® by registering for the 2017 LibQUAL+ survey. LibQUAL+ is a tool that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The protocol is a rigorously tested web survey that helps libraries assess and…
Hong Kong (HKSAR) – Following is a question by the Hon Michael Tien and a written reply by the Secretary for Home Affairs, Mr Lau Kong-wah, in the Legislative Council today (April 13, 2016): Question: As revealed by the outcome of a survey conducted last year, only 5.7 per cent of the children in Hong…
(8 January 2015) The Library User Survey which was conducted between 13th and 26th October 2014. Over 1,200 library users had the opportunity to evaluate the performance of the Main Library and the six branch libraries. The survey showed a better performance compared to the 2013 survey. The numbers are crunched here.
(8 November 2013) The library client survey recorded 1,907 responses in the survey conducted in September 2013. The summary report. full report and data report can be accessed here.