(4 Aug 2022) Single sign-on provider OpenAthens is pleased to announce the recruitment of new support team members based in Singapore. The move comes as a direct result of an upsurge in demand for remote access to research materials in the Asia-Pacific region.
OpenAthens’ international customer base has grown significantly in the last decade. This is primarily due to its global reseller partnerships, but also direct customers in a number of countries.
Currently supporting more than 2,600 organizations in over 65 countries, OpenAthens enables access to knowledge to over five million end users worldwide. But one of the challenges of international customers and partners is that they need local support in their own time zone and language.
With the growth in demand for OpenAthens in the Asia-Pacific region, the company chose to locate its new customer support team in Singapore. The choice of country came about mainly due to the ease of setting up an overseas subsidiary there, but also because of its skilled and technology-driven workforce.
OpenAthens is investing in team members with local language skills, who can communicate effectively with customers in the Asia-Pacific region. Excellent customer experience remains a top priority.
As part of their focus on international support, OpenAthens will extend its service desk opening hours from 13 June 2022. The team will be on hand 20 hours a day, Monday to Friday from 02:00 – 22:00 UK time. This represents a 33% increase over current support hours.
The press release in full is here.