(28 May 2014) COUNTER-compliant usage statistics, service assessments, peer benchmarking—librarians have been gathering different types of data for some time, using data to measure the usage of their resources, the quality of their services, and how they stack up against similar institutions. But could library leaders collect data differently? In this Issue Brief Deanna Marcum and Roger Schonfeld suggest an approach where library leaders start not with the data that are easy to gather, but with the problems they are trying to solve.
Ithaka S+R has the story.
