(Jan 2021) Crossref is looking for a Technical Support Contractor working remotely from Asian friendly time zones.
About the role
The Technical Support Contractor will work closely with our Member Experience team, part of Crossref’s Outreach team, a fifteen-strong distributed team with members across the US and Europe. We’re at the forefront of Crossref’s growth, building relationships with new communities in new markets in new ways. We’re aiming for a more open approach to having conversations with people all around the world – including within our growing community forum, which the right candidate will help us expand, in multiple languages. We’re looking for a Technical Support Contractor to provide front-line help to our international community of publishers, librarians, funders, researchers and developers on a range of services that help them deposit, find, link, cite, and assess scholarly content.
We’re looking for contractors able to work remotely. There is no set schedule and contractors bill their hours monthly.
Key responsibilities
Replying to and solving community queries using the Zendesk support system. Using our various tools and APIs to find the answers to these queries, or pointing users to support materials that will help them. Working with colleagues on particularly tricky tickets, escalating as necessary. Working efficiently but also kindly and with empathy with our very diverse, global community. This position is for an independent contractor.
To apply
Please send a cover letter, and your resume to: [email protected].
For the full job description, see here.
