(11 December 2015, Sunnyvale, CA) Boopsie, Inc. has something to celebrate: The leading mobile platform-as-a-service provider today announced that their library-branded mobile apps have received a silver distinction in the LibraryWorks’ second annual Modern Library Awards (MLAs).
The MLAs were created as a way to objectively recognize the top products in the library industry. Each product or service submitted in Fall 2015 for consideration was posted to a private site with an enhanced description and attendant materials before being batched into small groups and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic and special libraries. To ensure a truly unbiased score, only customers with experience with Boopsie mobile apps in their libraries were permitted to judge the products.
Each judge scored the Boopsie mobile apps’ functionality, value and customer service on a numeric basis from 1-10. Boopsie’s highest marks were given for “quality of the product” and “quality of service delivered by the company,” data that continues a trend seen in the company’s impressive quarterly customer satisfaction ratings.
“Customer feedback is an intrinsic component of our software development lifecycle. We regularly prioritize and integrate feedback from the over 4,000 libraries that leverage our apps to acquire new patrons and increase both their digital and print circulation.” says Nicholas Wehr, Boopsie’s EVP of Technology. “A heartfelt thanks to the thousands of librarians who considered our product and took the time to recognize our strengths, and contribute insightful feedback that will help us to improve and evolve our service.”
Jenny Newman, publisher and MLA program manager, was expecting the mobile app company to rank high with the judges. “It’s hardly a surprise that librarians used the MLAs as an opportunity to praise Boopsie — they’ve been at the forefront of the industry since their company entered the market nine years ago. We look forward to seeing Boopsie return even higher numbers in next year’s MLAs.”