LibQUAL+® highlights from 2013, Canada webcast video online

(14 February 2014)    During 2013, 165 libraries participated in LibQUAL+, and 202,000 respondents submitted valid surveys. An overview of the 2013 survey results are here, 2013 LibQUAL+ survey highlights (PDF).

On 17 January, the Canadian Association of Research Libraries (CARL) sponsored a webcast, “LibQUAL+ Trends in CARL Libraries,” presented by Linda Bedwell, LibQUAL+ Canada Coordinator. The recording and slides from the presentation are available via the LibQUAL+ Canada website.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ is on the web at